Terms of Service

Last updated: October 24, 2026

1. The agreement

These Terms are an agreement between you and DoReach ("DoReach", "we", "us") about your use of doreach.io and the DoReach apps and API (the "Service"). Our Privacy Policy, Refund Policy, Cookie Policy and Anti-Spam Policy are part of these Terms. By creating an account or using the Service you accept them. If you accept for a company, you confirm you may bind it, and "you" means that company.

2. The service

DoReach provides LinkedIn outreach automation, email sending, warm-up and deliverability tools, a unified inbox, CRM, lead enrichment, AI assistants and related features, as described on our website. We may improve, change or retire features; if we remove a material paid feature, we'll tell you in advance and you may cancel and get a pro-rata refund for the unused period.

3. Your account

• You must be at least 18 and use DoReach for business purposes.
• Give accurate information and keep it up to date.
• Keep your password and API keys secret. You're responsible for what happens under your account, including by teammates you invite.
• Tell us at support@doreach.io right away if you suspect unauthorised use.

4. Plans, renewal and cancellation

• Prices: are shown on our pricing page and at checkout before you pay, with any taxes that apply.
• Automatic renewal: paid plans renew automatically at the end of each billing period (monthly or yearly, as chosen) at the then-current price, and your payment method is charged, until you cancel.
• Cancelling: you can cancel online at any time in Settings › Plan & billing; no need to contact us. Cancellation stops the next renewal, and you keep access until the end of the period already paid.
• Price changes: we'll email you at least 30 days before a price increase applies to you. If you don't agree, you can cancel before it takes effect.
• Payments are handled by Stripe or PayPal. If a payment fails, we'll tell you; if it isn't fixed, paid features may be paused.
• Trials: if a free trial converts into a paid plan, we'll say so before you start it and remind you before the first charge.

5. Refunds

Every payment is covered by our 21-day money-back guarantee: ask within 21 days of the payment and we refund it in full. After that, payments are non-refundable except where the law requires otherwise or as stated in section 2. Nothing in these Terms limits rights you have under consumer protection law.

6. Acceptable use

You may use DoReach only lawfully. In particular you must not:

• send spam, or contact people without a lawful basis under the laws that apply to them (such as CAN-SPAM, GDPR, PECR, CASL);
• ignore unsubscribe requests or hide who you are;
• phish, defraud, impersonate, harass or threaten anyone, or send malware;
• promote illegal products or services, or use DoReach for political campaigning or cryptocurrency promotion;
• upload sensitive personal data (health, religion, biometric data and the like) or children's data;
• resell or sublicense access, or scrape or overload the Service;
• try to break, bypass or probe our security or limits.

You're responsible for the content you send and for following the rules of the platforms you connect, including LinkedIn's and your email providers'.

7. LinkedIn automation

LinkedIn's terms restrict automated activity. DoReach includes safety limits, but LinkedIn may restrict or suspend accounts that use automation. By using these features you accept that risk; we're not responsible for actions LinkedIn takes on your account. Keep activity within safe limits.

8. Your data

• You own the data you put into DoReach ("Customer Data"). You give us permission to process it only to provide, secure and support the Service for you.
• For personal data in Customer Data you are the controller and we are your processor, as described in our Privacy Policy. A Data Processing Agreement is available at support@doreach.io.
• You're responsible for having the right to upload and use Customer Data.
• You can export your data while your account is active. After your account ends we delete Customer Data within 30 days, except what the law requires us to keep.

9. AI features

AI features generate suggestions (such as drafts, enrichment and summaries) that can be wrong. Review AI output before you rely on or send it; you're responsible for what you send. We don't use your data to train AI models.

10. Intellectual property

The Service, its software and design belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us feedback, we may use it without obligation to you.

11. Third-party services

DoReach connects to services run by others (LinkedIn, Google, Microsoft, payment providers and integrations you choose). Their terms apply to your use of them, and we're not responsible for them.

12. Suspension and termination

You can stop using DoReach and delete your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or others; where reasonable we'll warn you first and give you a chance to fix it and to export your data. If we end the Service for convenience, we'll give at least 30 days' notice and refund any prepaid unused period.

13. Disclaimers

We work to keep DoReach available and accurate, but the Service is provided "as is" and "as available". To the extent the law allows, we don't promise it will be uninterrupted or error-free, or that emails will reach the inbox or messages get replies.

14. Limitation of liability

To the extent the law allows: (a) neither party is liable for indirect or consequential losses, or for lost profits, revenue or data; and (b) each party's total liability under these Terms is limited to the amounts you paid us in the 12 months before the claim. Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

15. Indemnity

You'll defend and indemnify us against third-party claims arising from your Customer Data, the messages you send, or your breach of these Terms or the law.

16. Disputes and governing law

Please contact us first at support@doreach.io; most problems can be solved quickly. These Terms are governed by the laws of the country in which DoReach’s operator is registered, and its courts have jurisdiction, unless the law of the country where you live gives you the right to bring a claim there or to the protection of its mandatory laws.

If you are a business customer in the United States, any dispute that we can't solve informally within 30 days will be resolved by binding individual arbitration, and you and we waive the right to a class action, to the extent the law allows. Either party may still bring a claim in small-claims court or seek urgent injunctive relief. This paragraph does not apply to consumers in the EU, UK or other countries whose law doesn't permit it.

17. Changes to these terms

We may update these Terms. For material changes we'll email you or notify you in the app at least 30 days before they take effect; if you don't agree, you can cancel before then and get a pro-rata refund of any prepaid period. Using the Service after the change takes effect means you accept the new Terms.

18. General

If a part of these Terms is unenforceable, the rest stays in effect. Not enforcing a right isn't a waiver. You may not transfer these Terms without our consent; we may transfer them with the business, with notice to you. These Terms and the policies they refer to are the whole agreement about the Service.

Contact: DoReach · support@doreach.io