Refund Policy
21-day money-back guarantee
If you're not satisfied with DoReach for any reason, you can get a full refund of any payment within 21 days of the date it was made. No conditions, no questions asked, and we won't try to talk you out of it.
How to ask for a refund
Email support@doreach.io from the address on your DoReach account and say you'd like a refund. That's all we need.
- The full amount goes back to the payment method you used, with no fees and no deduction for usage.
- It usually reaches you within 5 to 10 business days, depending on your bank, card provider or PayPal.
- This applies to every payment: first payments, renewals, yearly plans and add-ons.
After 21 days
Payments older than 21 days aren't refundable, except where the law requires a refund or as our Terms provide (for example if we remove a paid feature or end the service). If something went wrong, write to us anyway; we look at every request individually.
Cancelling is separate from a refund
You can cancel at any time, online, in Settings › Plan & billing (turn off auto-renew or cancel the subscription). Cancelling stops future renewals; you keep access until the end of the period you paid for. If you also want your latest payment back and it's within 21 days, ask for a refund as above.
What happens to your account
Once a refund is issued, that paid subscription ends and your account moves to the free plan, or is closed if you prefer. Your data is handled as our Privacy Policy describes, and you can ask us to delete it.
Your legal rights
This guarantee is in addition to any rights you have under consumer protection law where you live, which it doesn't limit. DoReach is sold for business use; where a statutory right of withdrawal applies to you, you can use it by contacting us within the legal period.
Contact
DoReach · support@doreach.io